Last updated: May 2026
Overview
Thank you for shopping with Benguy Warehouse Auction. Please read this Refund and Returns Policy carefully before placing an order on https://store.benguyimports.com
Benguy Warehouse Auction sells limited stock warehouse items. Because some items are available in small quantities, customers are encouraged to review product details, size, price, quantity, images, and delivery information before completing payment.
By placing an order on this website, you agree to this Refund and Returns Policy.
Order Confirmation
Orders are confirmed after successful payment and processing. If payment is received but an item is unavailable, we will contact you to arrange one of the following:
- A replacement item
- An alternative product
- Store credit
- A refund
Returns
A return request may be accepted only if:
- The wrong item was delivered
- The item received is significantly different from what was displayed or described
- The item was damaged before delivery
- The item has a verified fault that was not disclosed before purchase
Return requests must be made within 24–48 hours after receiving the item.
Return Conditions
To be eligible for a return, the item must:
- Be unused
- Be in the same condition it was received
- Include original packaging where available
- Have proof of purchase or order confirmation
Customers may be required to provide clear photos or videos of the item when requesting a return.
Items Not Eligible for Return
Returns may not be accepted for:
- Items damaged after delivery
- Items used, washed, altered, or tampered with
- Items without proof of purchase
- Items returned after the accepted return period
- Items purchased after the customer confirmed the size, color, quantity, or condition
- Items clearly listed as final sale, clearance, or warehouse auction items with disclosed condition details
Refunds
Once a return request is reviewed, we will notify the customer whether the refund has been approved or rejected.
If approved, the refund may be processed through the original payment method or another agreed method. Refund processing time may depend on the payment provider, bank, or mobile money service.
Exchanges
Where possible, we may offer an exchange if the requested replacement item is available in stock. If the item is no longer available, we may offer a refund, store credit, or alternative product.
Delivery and Return Costs
Delivery fees are generally non-refundable unless the return is due to an error from Benguy Warehouse Auction.
If a return is approved, the customer may be responsible for return delivery costs unless the return is due to our error.
Failed or Duplicate Payments
If a customer is charged more than once for the same order, or if payment is made but the order does not process correctly, the customer should contact us with proof of payment for review and resolution.
Customer Responsibility
Customers are responsible for checking all product information before completing payment, including:
- Product name
- Size or variation
- Quantity
- Price
- Delivery details
- Contact information
Contact Us
For refund or return requests, please contact Benguy Warehouse Auction through the official customer service details provided on this website.
When contacting us, please include your order number, name, phone number, and proof of purchase.
By placing an order on this website, you agree to this Refund and Returns Policy.